Terms of service

Introduction

These Terms of Service (“Terms”) set out the legal terms that apply to your use of our website, products and services (the “Services”). They work together with any order form, checkout terms, the Privacy Policy and any other policies we make available on our website. Where there is a conflict, these Terms prevail unless the other policy is required by mandatory law. For clarity, “you” means the user or customer and “we”, “us” or “Company” means “the ability coach”.

Please make sure to read the Terms of Services in their entirety including the refund policies and the digital content policy before purchasing any products, services, programs or content

Refund Policies

All purchases are 100% non-refundable. Once payment is processed, we do not offer refunds in any amount for any reason.
Exemptions are granted for citizens of Member States of the European Union (see details below).

We encourage you to shop and purchase mindfully. If you are not sure you like what you purchase or are worried before buying, we recommend taking time to explore the website, free resources, blog, social media pages. If you like what Lahela offers for free, chances are you are happy with what you purchase.

Refund Policy (citizens of a Member State of the European Union only)

  1. Right of withdrawal (cooling-off)

If you are a consumer in the EU, consumer within the meaning of related local and legal consumer definitions, i.e., you are making the purchase for purposes that are predominantly neither related to your commercial nor your self-employed professional activity, you have a right of withdrawal in accordance with the following provisions.

Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you sign the client coaching contract (Client coaching contracts signed by 3rd parties, e.g. care takers, are not accepted and declared void)

To exercise your right of withdrawal, you must inform us at lahela.iolani@gmail.com. You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). The statement must include your full name, your address, date of purchase/sign of contract, date of withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

The right of withdrawal does not apply to consumers who are not citizens of a Member State of the European Union at the time of conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.

Consequences of Withdrawal
If you withdraw from this contract, we will reimburse payments (full or based on pro-rata value) received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; Please note that we accept no responsibility or liability for damages or additional costs if the specified payment method was incorrect or out of date.

Exclusion of the Right of Withdrawal
(1) The right of withdrawal does not apply to: - the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; or - the supply of audio or video recordings or computer software in sealed packaging if the seal has been broken after delivery.
(2) The right of withdrawal expires in the case of a contract for the supply of digital content not supplied on a tangible medium if the trader has begun performance of the contract after the consumer has expressly consented to the trader beginning performance of the contract before the expiry of the withdrawal period and has acknowledged that by giving such consent the consumer loses their right of withdrawal.

2. Cancellation before first session

If you terminate the client coaching contract within the 14-day cooling-off period and no session has yet taken place (and you did not consent to immediate performance), you will receive a full refund of amounts paid, unless you agreed otherwise with the company in writing

3. Cancellation after sessions have begun

If one or more coaching calls have already been held, refunds (if any) are limited to the pro-rata value of remaining, unused scheduled calls. Refunds will be calculated by subtracting the value of sessions already delivered and any non-refundable fees (e.g., booking administration fee) from the total paid.
Where you expressly consented to immediate performance during the cooling-off period, you may not be entitled to a refund for sessions already delivered.

Please note that termination of contract and refund requests within the withdrawal period will result in the forfeit of any future free discovery calls or coaching sessions should you change your mind.

EU Commission's online dispute resolution platform: https://ec.europa.eu/odr
We are not obligated to participate in dispute resolution proceedings before a consumer arbitration board and we are not willing to do so.

Rescheduling and no-shows

You may reschedule a scheduled audio call provided you give at least 24 hours’ notice to the company. Requests should be made via lahela.iolani@gmail.com. Shorter notice rescheduling is permitted only at the company´s discretion.

Missed sessions and cancellations with less than 24 hours’ notice are treated as completed sessions (no refund or credit).
We recommend reminder or notifications to avoid no-shows.

Termination for cause & refunds on termination

The company may suspend or terminate a coaching agreement for breach (non-payment, abusive behavior, repeated no-shows or rescheduling). If the company terminates for material breach by you, refunds (if applicable) will not be due for the period after termination.

Digital Content Policy

  1. Definition. “Digital Content” means software, applications, downloads, streamed content, media, and other content provided in digital form.

  2. Conformity and updates. We supply digital content that conforms to the contract and descriptions provided at the time of purchase. We may provide updates, upgrades or patches to maintain or improve functionality.

  3. Licensing & restrictions. Digital content is provided under the terms of the license granted in Section “License and Access”.
    You must not copy, modify, distribute, decompile, reverse-engineer or otherwise misuse digital content beyond what the license permits.

  4. Right of withdrawal & performance. If you consent to immediate delivery/performance of digitally supplied content (for example, by downloading or streaming immediately after purchase), the statutory right of withdrawal may be lost as permitted by consumer law. We will ensure you are informed and asked to give express consent where required.

Digital Content Policy (materials & recordings)

  1. Delivery: Digital materials (coaching plans, worksheets, recordings) provided as part of coaching are made available via the member area, by direct download, or directly sent by email

  2. Recordings: If sessions are recorded, the company will obtain your express consent before recording. You may request deletion subject to any legitimate business or legal reasons to retain (e.g., accounting, dispute resolution).

  3. Right of withdrawal for digital content: If you request and receive immediate access to digital content during the cooling-off period, you may lose the right to withdraw for that delivered digital content in line with consumer law; we will ask for express consent before immediate delivery.

License and Access

  1. Grant of license. Subject to your compliance with these Terms and payment (where applicable), the company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services and any digital content for your personal use and development only. You may not copy, distribute, resell, or create derivative works. Proprietary notices must be retained.

  2. Restrictions. You must not: (a) sublicense, sell, assign or transfer the license; (b) copy, reproduce or create derivative works except as expressly permitted; (c) remove or alter proprietary notices; (d) attempt to circumvent technical protection measures.

  3. Access credentials. If you receive login credentials, you are responsible for safeguarding them and for all activity that occurs under your account. We may suspend or terminate access for breaches of these Terms or for security reasons. See Section “Your Account”.

Your Account

  1. Eligibility. You must be legally capable of entering into contracts under applicable law to create an account and use our Services. If you are a consumer, certain mandatory consumer rights apply and cannot be waived.

  2. Accurate information. You must provide accurate and complete information and keep it up to date. You are responsible for maintaining the confidentiality of your account credentials.

  3. Suspension and termination. We may suspend or terminate accounts for violations of these Terms, illegal activity, repeated non-payment, or to protect the security or integrity of our Services. Upon termination, licenses to use digital content may terminate immediately, subject to any statutory consumer rights.

Disclaimer of Warranties and Limitation of Liability

  1. No unwritten promises. Except as expressly set out in these Terms, the Services are provided “as is” and “as available” without warranty of any kind. To the extent permitted by law, the company disclaims all implied warranties, including merchantability, fitness for a particular purpose, accuracy, noninfringement, and uninterrupted access.

  2. No guarantees of results. Coaching is a client-driven service; The company cannot and does not guarantee specific outcomes. Any claims about potential results are illustrative, not promises.

  3. Limitation of liability. The company will be not liable for any damages of any kind arising from the use of any content, services, coaching programs/sessions or from any information, content, materials, or other services that are available through the company including but not limited to direct, indirect, incidental, punitive and consequential damages, unless otherwise specified in writing.

Privacy Policy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, store and disclose personal data (including rights under the GDPR and applicable Portuguese data-protection law). The Privacy Policy is available at Privacy Policy . We process personal data in accordance with applicable data-protection laws and supervisory authority guidance.

Additional Policies and Disclaimers

  1. Third-party services and links. Our Services may contain links to third-party websites, services, or content. We do not control and are not responsible for third-party terms, privacy practices, availability or content. Links do not imply endorsement.

  2. Intellectual property. Unless otherwise stated, the company (or its licensors) owns or controls all intellectual-property rights in the Services, content, trade names, logos and designs. You may not use our trademarks without prior written permission.

  3. Changes to Services and Terms. We may modify or discontinue the Services (or any part) and update these Terms from time to time. Material changes will be communicated as required by law (for example via prominent notice, email to registered users, or updating the “Effective date”). Continued use after notification constitutes acceptance.

  4. Export controls and compliance. You agree to comply with applicable export and import laws and sanctions. You must not use the Services in any jurisdiction or for any purpose prohibited by law.

  5. Severability and waiver. If any provision is found invalid under applicable law, it will be replaced or severed to the minimum extent required and the remainder of the Terms remain in force. Failure to enforce a right does not constitute waiver.

  6. General terms and conditions and Disclaimer: By using my website and/or products/services/feedback, you agree to not hold me liable for damages including lost profits, lost savings or other incidental, consequential or special damages that may occur from following the advice or ideas shared in my social media, blog posts, emails, or website content, or with the use of any free or paid work that I share with you (audio calls, blogs, podcasts, eBooks, meditations, hypnosis sessions/scripts/recordings, private sessions or chats etc.)

    In other words, you follow my input and use my products and services at your own risk. I am a Quantum Mind Body Therapist®️, Holistic Health Coach and nutritional consultant offering services in the framework of life coaching. I am not a licensed health care or mental health practitioner nor do I provide medical services.
    Life coaching is not traditional licensed therapy, medical advice, legal or financial advice. If you require clinical or professional services, please seek licensed medical professionals.

    By using my services or products, you agree that my statements are in no way a substitute for the advice, diagnosis, and treatment of a primary care physician, such as a doctor. You understand that it is your responsibility to maintain a relationship with a doctor or primary care physician for yourself/your child if needed. You understand that my information should never be used in a way that contradicts, conflicts with, or is inconsistent with a treatment recommended by a primary care physician. Should you ever feel that the information provided by me contradicts the treatment or recommendations of your primary care physician, I strongly advise you to follow your primary care physician's advice and instructions.

    You affirm your right to self-heal and the ability of your innate intelligence, discernment and judgement to guide your self-healing process. Your mental, emotional and physical health is your responsibility.

Contact & Notices

For questions, notices, requests (including refund, copyright, or GDPR/consumer rights requests), contact:
Company: the ability coach
Email: lahela.iolani@gmail.com
Further contact information can be requested and will be provided at the company´s discretion.

Where notice is required by these Terms, we will use the contact details you provide at account creation or checkout; you must keep them accurate.

Changes to these Terms

The company may update these Terms from time to time. Material changes will be communicated (for example, by email or prominent notice) and the “Effective date” will be updated. Continued use after notice indicates acceptance.
We aim to provide clear, lawful and secure services. If you have any questions about these Terms, your rights, or how to exercise them, please contact us using the details above.

The Terms and Conditions were last updated: Sunday, November, 23, 2025